Shipping

 

 

To place an order on novacigar.com you need to set up an account and provide relevant information during check-out so that we can process your order.

 

Please make sure that you provide an up-to-date email address as well as an accurate date of birth to ensure a smooth ordering process.

 

Please make sure to provide an accurate shipping address. At the moment we do not ship out products to PO Boxes and APO Boxes as any type of products internationally.

 

1. Use the website tab “Store” at the top of the page. The store page displays our products as well as give you the description and general information of each item and price and quantities per

 

2. Once you find the cigars of your choice, manually enter the quantities by the Box you would like to purchase. Then, click the Add to Cart butt You can continue shopping by clicking on the continue shopping button and the preselected items in your cart will remain there.

 

3. You can review your items by clicking on the Cart Icon at the top right of the scr To remove or clear any items in your cart, simply click the Remove button, or manually update the quantities.

 

4. Once you are ready to complete the purchase, click on the Checkout button and follow the a few steps to complete your transaction.

 

Please make sure that you provide an up-to-date email address as well as your accurate date of birth to ensure a smooth ordering process.

 

The check-out process consists of 5 mandatory steps. Please make sure you enter all the information accurately to check-out as fast as possible.

 

Email address Full Name Date of birth

Shipping address Payment method Phone number

Shipping Address Information

 

Please enter a new Shipping Address, Residential or Business.

 

At the moment we do not ship out products to PO Boxes and APO Boxes, as well as international shipments.

 

Please include a company name or any additional information for addresses that may not be your primary residence to ensure accurate delivery.

Your shopping cart will be updated in regards to tax and order total if applicable Platinum Nova Cigar LLC, do not ship out cigars internationally at this moment, due to

the strict tobacco customs laws of every country.

 

 

 

 

Please be aware the estimated delivery date is provided and generated by USPS, based on your shipping address/ location and the delivery time may also vary depending on weather conditions.

 

All orders are shipped via USPS. Availability of certain services may be restricted for some shipping addresses.

 

Delivery times are averages. Estimated delivery dates shown during the ordering process stated are real-time estimates from USPS based on the shipping destination (ZIP or street address) and the selected service. Estimated delivery dates are not guaranteed and subject to carrier terms & conditions.

 

Delivery times are based on the Shipping Hours and are subject to payment approval. Fees include shipping & handling cost and may be subject to Tax.

 

 

 

Orders with an order value of $50 or more before taxes and any other fees are eligible for USPS Priority Shipping at $0. UPS Priority Shipping may not be available to all destinations, see checkout for availability.

 

 

 

 

 

The last step to complete your order is to provide the following Credit card information payment. Please fill out the information accordingly.

 

Credit Card Number Your Full Name Expiration Date

CC security code

 

 

 

We accept the following payment credit cards options:

 

Visa	American Express
Mastercard	Discovery	Paypal

Order Review

 

This is the final step before submitting your order. Please review your order: All items and quantities that you have ordered.

All charges.

 

Make sure you read and click the box to accept the Terms & Conditions.

 

Once you successfully complete the payment, you will receive a confirmation email with your Order invoice. The Order Status will show one of the following values:

 

Processing: your order has been received and we are preparing it for shipment Shipped: the order has left our warehouse and you will have received a shipping

confirmation via email including a UPS tracking number

 

Delivered: according to our information the order has been delivered to its final destination

 

Cancelled: the order has been cancelled by a customer care agent and you will have received either a confirmation via email or both a verbal confirmation by customer care and an email

 

Once you have received our Shipping Confirmation email you will be able to track the delivery status of your order via the UPS tracking number that’s available in the email as well as the Order History and Order Details Page.

 

 

 

 

If you are not satisfied with your purchase, you may request a return via your Order History, stating the item concerned, order number, quantity to be returned and a short comment as to why you are returning.

 

Return request needs to be submitted within 10 days of delivery date.

 

Only Products purchased on novacigar.com website, can be returned to our headquarters.

 

Once you submitted your returned order, a customer care agent will review your return request and contact you within 24 hours. If approved a Return Merchandise Authorization Number (RMA#) will be issued. The RMA# needs to be included with the returned merchandise for processing, we will send you an email with the information.

Your credit card will be credited once the product is received and processed at our return center. All products received must be unused and shipped back in the original boxes when possible. All paperwork, parts and accessories must be included to receive credit.

 

 

 

 

We pride ourselves in delivering the highest quality in premium cigars. From our tobacco fields and factories in the Dominican Republic to our warehouse and distribution facility in Florida, we apply state-of-the art humidification technology to ensure our cigars are always in perfect condition.

 

To maintain this all the way to you, we use ‘Boveda 2-way humidity control’ fresh packs in every shipment.