Terms and Conditions

 

Welcome to Novacigar.com. Please read the following basic terms that govern your use of our website. By using the Site, you agree to the age minimal requirement of 21 years old and you agree to comply and follow your state rules and regulations on tobacco products.

 

In order for us to keep up to date with our website. We may from time to time change the rules that govern your use of the Site. We may change, move or delete portions of, or may add to, the Site from time to time including, but not limited to, content and/or software needed for access or use.

 

 

 

 

Novacigar.com will not sell products to anyone under the age of 21, nor will it sell cigarettes. Novacigar.com cannot be held responsible for minors purchasing products with a guardian credit card. By using the Site, and complying with our age verification filters you agree that you are at least 21 years of age.

 

 

 

 

The use of our site is restricted to adults of 21 years and older.

 

We use a non-affiliated third-party company, BlueCheck, Inc, BlueCheck, to verify your identity and to assure that you are of legal age to purchase our products.

 

BlueCheck services use multiple trusted data sources containing billions of public records to return an age validation based on the personal information you submit. This service is specifically designed to validate and protect your identity while maintaining the highest level of consumer privacy when processing online transactions. BlueCheck nor novacigar.com does not store or share your data.

 

Upon placing your order, we will query BlueCheck’s Age Verification services via a secure (256 bit encrypted) connection. In the rare case your identity cannot be verified using BlueChecks ’s Age Verification services a customer care agent will attempt to contact you via the contact information you have provided in order to verify your identity.

 

Please note novacigar.com cannot fulfill orders without successfully verifying your age.

 

We are happy to answer your questions around products, orders or any other inquiries relating to our products. You can contact us via the following channels.

 

Our customer care agents are available Monday – Friday from 10AM – 5PM EST. By Email: ari@novacigar.com

Phone: 888-771-1366 or 561-774-9005

 

Email inquiries will be answered within 24 hours from Monday – Friday or on the next business day.

 

 

 

 

All information comments, feedback, suggestions, ideas and other submissions disclosed, submitted or offered to Novacigar.com or otherwise disclosed, submitted or offered in connection with your use of the Site shall be and remain novacigar.com's property this includes all worldwide rights, titles and interests in all copyrights and other intellectual property rights in such comments, feedback, suggestions, ideas and other submissions.

 

 

 

 

Cigar smoking is not a safe alternative to cigarettes. Cigar smoking can cause lung cancer and heart disease. Cigar smoking can cause cancers of the mouth and throat, even if you do not inhale. Cigar smoking increases the risk of infertility, stillbirth and low birth weight. Cigars contain and produce chemicals known to The State of California to cause cancer, birth defects and other reproductive harm.

 

 

 

 

By using this site you are complying with the age minimal requirement of 21 years old. You acknowledge that use of our site is at your sole risk. This site is not warranted to be error free or uninterrupted, and there is no warranty as to the results obtained through use of the site. This site and all contents of the site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. you acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing of any equipment you use in connection with your use of the site, and that novacigar.com shall not be liable for any damages of any kind related to your use of the site.

 

Our liability to you, if any, shall not exceed the total of the invoice for services and products provided on the transaction in dispute. We shall not be liable for indirect, incidental, consequential, reliance or special damages for harm to business, lost profits, lost savings or lost revenues, whether or not we have been advised of the possibility of such damages. We shall not be liable for any damage that you may

suffer arising out of use, or inability to use, the services or products provided hereunder unless such damage is a caused intentional act of novacigar.com. We shall not be liable for unauthorized access by third parties to your transmission facilities, premises or equipment or for unauthorized access to or alteration, theft, loss or destruction of user’s network, systems, applications, data files, programs, procedures, or information through accident, fraudulent means or devices, or any other method. These limitations of liability shall apply regardless of the form of action, whether in contract, warranty, strict liability or tort, and shall survive failure of an exclusive remedy. The provisions of this paragraph will survive any sale completed with you and any change or elimination of this Agreement and/or the Site

.

 

 

 

 

 

 

Novacigar.com is committed to protecting your private information. To help safeguard against unauthorized access to your personal information and to ensure that your information is used appropriately, we have put in place systems and procedures to secure the information we collect online.

 

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. This industry standard encrypts all of your information, including credit card numbers, so that it cannot be read by others as the information is exchanged via the internet.

 

Additionally, it is important for you to protect against unauthorized access to your password and to your computer. If you use a shared computer, be sure to sign off and close all browsers when you are finished

 

 

 

 

We may send promotional e-mails to you with the purpose of keeping you up to date with relevant information as well as product release. Each time you receive an e-mail from novacigar.com, you will be given the opportunity to "opt-out" or stop receiving any Emails from us. You may also send us an Email or call us to unsubscribe.

 

To place an order on novacigar.com you need to set up an account and provide relevant information during check-out so that we can process your order.

 

Please make sure that you provide an up-to-date email address as well as an accurate date of birth to ensure a smooth ordering process.

 

Please make sure to provide an accurate shipping address. At the moment we do not ship out products to PO Boxes and APO Boxes as any type of products internationally.

 

 

 

1. Use the website tab “Store” at the top of the page. The store page displays our products as well as

give you the description and general information of each item and price and quantities per box.

 

2. Once you find the cigars of your choice, manually enter the quantities by the Box you would like to purchase . Then, click the Add to Cart button. You can continue shopping by clicking on the continue shopping button and the preselected items in your cart will remain there.

 

3. You can review your items by clicking on the Cart Icon at the top right of the sc To remove or clear any items in your cart, simply click the Remove button, or manually update the quantities.

 

4. Once you are ready to complete the purchase, click on the Checkout button and follow the a few steps to complete your transaction.

 

Please make sure that you provide an up-to-date email address as well as your accurate date of birth to ensure a smooth ordering process.

 

The check-out process consists of 5 mandatory steps. Please make sure you enter all the information accurately to check-out as fast as possible.

 

Email address Full Name Date of birth

Shipping address

 

Payment method Phone number

Shipping Address Information

 

Please enter a new Shipping Address, Residential or Business.

 

At the moment we do not ship out products to PO Boxes and APO Boxes, as well as international shipments.

 

Please include a company name or any additional information for addresses that may not be your primary residence to ensure accurate delivery.

 

Your shopping cart will be updated in regards to tax and order total if applicable

 

Platinum Nova Cigar LLC, do not ship out cigars internationally at this moment, due to the strict tobacco customs laws of every country.

 

 

 

 

Please be aware the estimated delivery date is provided and generated by USPS, based on your shipping address/ location and the delivery time may also vary depending on weather conditions.

 

All orders are shipped via USPS. Availability of certain services may be restricted for some shipping addresses.

 

Delivery times are averages. Estimated delivery dates shown during the ordering process stated are real-time estimates from USPS based on the shipping destination (ZIP or street address) and the selected service. Estimated delivery dates are not guaranteed and subject to carrier terms & conditions.

 

Delivery times are based on the Shipping Hours and are subject to payment approval. Fees include shipping & handling cost and may be subject to Tax.

 

  

 

Orders with an order value of $50 or more before taxes and any other fees are eligible for USPS Priority Shipping at $0. USPS Priority Shipping may not be available to all destinations, see checkout for availability.

 

 

 

 

 

 

The last step to complete your order is to provide the following Credit card information payment. Please fill out the information accordingly.

 

Credit Card Number Your full Name Expiration Date

CC security code

 

 

 

We accept the following payment credit cards options:

 

Visa.	Discovery.	Paypal.
Mastercard.	American Express.

Order Review

 

This is the final step before submitting your order. Please review your order : All items and quantities that you have ordered.

All charges.

 

Make sure you read and click the box to accept the Terms & Conditions.

 

Once you successfully complete the payment, you will receive a confirmation email with your Order invoice. The Order Status will show one of the following values:

 

 

Processing: your order has been received and we are preparing it for shipment

 

Shipped: the order has left our warehouse and you will have received a shipping confirmation via email including a USPS tracking number

Delivered: according to our information the order has been delivered to its final destination Cancelled: the order has been cancelled by a customer care agent and you will have received either a

confirmation via email or both a verbal confirmation by customer care and an email

 

Once you have received our Shipping Confirmation email you will be able to track the delivery status of your order via the USPS tracking number that’s available in the email as well as the Order History and Order Details Page.

 

 

 

 

If you are not satisfied with your purchase, you may request a return via your Order History, stating the item concerned, order number, quantity to be returned and a short comment as to why you are returning.

 

Return request needs to be submitted within 10 days of delivery date.

 

Only Products purchased on novacigar.com website, can be returned to our headquarters.

 

Once you submitted your returned order, a customer care agent will review your return request and contact you within 24 hours. If approved a Return Merchandise Authorization Number (RMA#) will be issued. The RMA# needs to be included with the returned merchandise for processing, we will send you an email with the information.

 

Your credit card will be credited once the product is received and processed at our return center. All products received must be unused and shipped back in the original boxes when possible. All paperwork, parts and accessories must be included to receive credit.

 

We pride ourselves in delivering the highest quality in premium cigars. From our tobacco fields and factories in the Dominican Republic to our warehouse and distribution facility in Florida, we apply state-of-the art humidification technology to ensure our cigars are always in perfect condition.

 

To maintain this all the way to you, we use ‘Boveda 2-way humidity control’ fresh packs in every

shipment.